Privacy Policy — How Gaming Club Protects Your Data

Gaming Club believes your privacy is a fundamental right. Yes, using an online platform means sharing some personal information — but you also have the right to know exactly how that information is being used.

Many people in Bangladesh hesitate to share information on online platforms because they're not sure where it ends up. Gaming Club understands that concern. So we're being upfront — here's exactly what data we collect, why we collect it, and whether it is ever sold or misused.

This privacy policy is part of Gaming Club's core commitment to transparency. We want you to use our platform with a full understanding of how it works.

Collected directly from you

During registration and the KYC process, Gaming Club collects the following information directly from you:

• Identity Information: Full name, date of birth, national ID number, or passport number.
• Contact Information: An active mobile number and email address.
• Account information: Username, password (stored in encrypted form), and security questions.
• Payment Method: Payment method type and mobile number only — not your full account details.

Automatically Collected

While using Gaming Club, certain information is recorded automatically:

• IP address and device identifiers — used for security monitoring purposes.
• Login time, location (country level), and browser information.
• Which pages you visited on the platform and how long your session lasted.
• Transaction history — amount, time, and payment method.

Gaming Club never accesses your mobile phone's contact list, photo gallery, or microphone.

Gaming Club uses your information only for specific, defined purposes. It is never used for anything beyond that.

• Service Delivery: Account creation and management, transaction processing, and settlement of betting outcomes.
• Identity verification: To confirm your identity through the KYC process and ensure your account remains secure.
• Security Monitoring: To detect fraud, prevent unauthorized access, and guard against money laundering.
• Support: To resolve your issues and understand the context of previous interactions.
• Relevant Offers: To keep you informed about promotions relevant to your preferences — though you can opt out of marketing emails at any time.
• Platform improvement: To analyze anonymized statistics and improve the Gaming Club experience.
• Legal Obligations: To meet the requirements of regulatory authorities.

Gaming Club does not use your data for political purposes, social media profiling, or automated decision-making.

Gaming Club does not sell your personal data to third parties, and does not generally share it either. Data may only be shared in the limited circumstances outlined below:

• Payment Processors: Only the minimum information required to process transactions with bKash, Nagad, or your bank.
• Identity Verification Services: With accredited international identity verification providers for KYC purposes.
• Legal Authorities: When required by a court order or a lawful request from a government regulatory authority.
• Security Investigation: In response to lawful requests from law enforcement agencies investigating fraud or financial crimes.

Beyond the parties listed above, Gaming Club does not share your data with any advertisers, data brokers, marketing companies, or any other third parties. This is an absolute and non-negotiable policy.

Gaming Club uses cookies on its website. Cookies are small data files stored in your browser. They are necessary for the site to function properly.

Cookie Types

• Essential Cookies: To maintain your login session and save your cart and preferences. Without these, the site cannot function properly.
• Analytics Cookies: To understand which pages are used most — fully anonymized.
• Preference Cookies: To remember your language and theme preferences.

You can clear existing cookies or block new ones at any time through your browser settings. Keep in mind that doing so may affect how some features work. Gaming Club does not use advertising tracking cookies.

Gaming Club uses multiple layers of security to protect your data. Technical safeguards matter — but so do procedural ones, and we treat both with equal seriousness.

Please keep in mind, however, that no online platform can guarantee absolute security. While Gaming Club takes every precaution, you should also take steps on your end — such as using a strong password and keeping 2FA enabled.

Gaming Club gives you control over your own data. You have the following rights:

To exercise these rights support@gamingclub.myEmail us or reach out via live chat support. Gaming Club typically responds within 72 hours.

Gaming Club does not retain data any longer than necessary. However, certain information must be kept for a defined period due to legal requirements:

• Account information: For the duration your account is active, and for 5 years after closure — to cover the possibility of legal disputes.
• Transaction history: 5–7 years — as required by financial regulatory obligations.
• KYC Documents: For 5 years after account closure — in accordance with anti-money laundering regulations.
• Support Chat: 1 year — retained for quality assurance and dispute resolution.
• Usage Logs: 90 days — retained for security monitoring purposes.

After the retention periods described above, Gaming Club securely deletes or anonymizes your data.

For any questions or complaints about Gaming Club's privacy policy, please reach out to our privacy team directly:

• Email: support@gamingclub.my
• Live Chat: Available 24/7 — typical response time within 5 minutes.
• Complaints are acknowledged within 72 hours of receipt, with a full response provided within 15 business days.